🤖 Automation

Stop doing manually what
should run itself.

IT teams spend 40% of their time on repetitive tasks. MCLBPO's automation engine handles the routine — so your team focuses on work that requires actual expertise.

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Automate anything in IT.

Build powerful automations without writing a single line of code.

👋

Employee Onboarding

Automatically provision accounts, assign devices, create tickets, and send welcome kits when a new hire is added to HRIS.

🚪

Employee Offboarding

Revoke access, collect hardware, archive data, and close accounts automatically when an employee leaves.

🎯

Ticket Auto-Routing

Route tickets by type, urgency, department, and team skill. No more manual triage or misassigned tickets.

🔔

Alert Automation

Trigger Slack alerts, Jira issues, emails, and PagerDuty incidents automatically based on any event or condition.

📅

Scheduled Tasks

Schedule recurring tasks: patch management, backup verification, compliance audits, and license renewals.

💬

Plain English Rules

Build automations by describing what you want in plain English. MCLBPO AI translates it into executable rules.

⚡ Workflow Builder

Visual automation
anyone can build.

  • Drag-and-drop workflow builder — no code required
  • Pre-built templates for common IT workflows
  • Conditional logic, approvals, and multi-step flows
  • Test automations in sandbox before going live
  • Full audit trail of every automation run
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🤖 Automation: New hire onboarding● Active
1
Trigger: New employee added in HRIS
Detects new record in Workday / BambooHR
event: employee.created → role: engineer
2
Provision accounts automatically
Create Okta, GitHub, Slack, Notion, Jira accounts
3
Create laptop provisioning ticket
Auto-assigns to IT hardware team
4
Send welcome kit & notify manager
Email + Slack DM with credentials
⚡ Last run: 2 hours ago✓ Completed in 34s

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