🎫 Service Desk

Resolve IT requests
67% faster.

MCLBPO's service desk centralizes every request — from password resets to infrastructure outages — with SLA tracking, auto-routing, and AI-powered suggestions built in.

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Everything your service desk needs.

No more scattered emails, lost Slack messages, or manually tracking who's working on what.

🎯

Smart Ticket Routing

AI analyzes incoming tickets and routes them based on content, team skills, and availability. No more manual triage.

⏱

SLA Tracking

Set response and resolution SLAs by priority level. Get alerts before breaches happen, not after.

✦

AI Suggestions

MCLBPO AI suggests solutions based on similar resolved tickets — reducing first-response time dramatically.

📋

Custom Forms

Build intake forms for different request types. Collect the right info upfront so agents can resolve faster.

📊

Real-time Dashboard

See open tickets, team workload, SLA status, and trends at a glance. Share dashboards with leadership.

💬

Slack & Teams Integration

Create tickets from Slack or Teams. Get updates in your channels. Never leave your communication tool.

⚡ How it works

From request to
resolution in minutes.

Employee submits a request via portal, Slack, or email
AI categorizes, prioritizes, and routes to the right agent
Agent gets AI-suggested solutions from similar past tickets
Resolution tracked against SLA with full audit trail
Employee gets satisfaction survey — data feeds analytics

Try it free →

#INC-1042 Critical

Production VPN gateway unreachable

🕐 2 min ago · Infrastructure

#INC-1041 High

Laptop provisioning — 12 new hires

🕐 1 hr ago · Hardware

#REQ-0388 Normal

Okta SSO setup for design team

🕐 3 hrs ago · Access

✦ AI Insight

VPN incident matches pattern from March 14. Suggested fix: restart BGP route on fw-prod-01.

Resolve IT requests67% faster.